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A business is only as good as its customer service including its handling of its helpdesk, and Aikidesk has never let Tax Insider down. We use it for both managing customer enquiries and for internal product development/enhancements. The system has always been glitch free and its simplicity in dealing with tickets from creation to closing is seamless. Given the fact that there is a complete log of correspondence between our internal team and the end customer makes resolving any issues about what was said simplicity itself. A highly recommended ticketing system indeed.